In this article, we identify some of the factors impacting return on investment for local government adoption of evidence-based strategies in law enforcement de-escalation and deflection from incarceration and/or emergency hospitalization, where appropriate.
As community response programs transition from pilot initiatives to more sustained public investments, reliable data and evidence-based performance metrics are essential. A clear case for return on investment can help your program justify continued funding and long-term expansion.
Field observations recorded as contact notes provide the most predictive data for future calls for service, behavioral health crises, and public safety risks. Whether robustly collected at an initial contact or compiled across repeated interactions, field-contact notes offer critical details for harm reduction, de-escalation, diversion, referral, and case planning.
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We asked CIT Coalition members, including police officers, peers, health providers, and administrators, about the services they need right now to do the job. 65% noted that technology and training assessment services were among the highest priorities. Programs are looking for ways to better document, verify and report the work they're doing.
